Each one made promise after promise knowing that as soon as they hung up with me, I'd have no way to ever contact them again. Every rep I spoke with had no idea how the site worked, so 10-20-30 years worth of tax experience meant absolutely nothing because they were all seasonal workers (working from home) who don't know how to use the TurboTax site to amend a return. I'm not exaggerating when I say it took 7 reps over 4 weeks to figure out how to amend my taxes. This of course resulted in my account being debited $942. Paid for the Full Service (top tier) option, but TurboTax did not enter my Local Tax of $942 as being paid, even though it was clearly on my W-2. Just submit the documents yourself to CRA or get an accountant to help out for a fee. The process is rather ridiculous and their poor customer service attitude makes it even worse. On top of that, they will tell you they have so many files ahead of yours that they cannot estimate when they will get to your file! Uggh, okay, so as paying customers you don't know if it will take two months or six months for Audit Defence to get to your file and actually help you. But just to let you know, Audit Defence will automatically tell you they will not meet your deadline. Also, when CRA sends you a Review Letter you're given 30 days to respond: you can request more time from CRA if needed. I've bought Audit Defence twice and both times were a terrible experience (latest experience in May 2023): the only reason I got it a second time was to give it another chance.įirst of all, the reps are all really rude from Audit Defence (I spoke to Cameron and Elizabeth). Sounds like a great service until you realize what the reps are like and how your file will be handled. You will be prompted to purchase additional Audit Defence "to help you in case you get audited". That being said, DO NOT get Audit Defence from Turbo Tax. I found all the Turbo Tax representatives to be super helpful, they reside in Canada and the assisted review has helped (there is a way for the assistant to view your computer screen live as you see them on video live with you). The experience with Turbo Tax is great: very easy interface to use and a tax expert is quickly available via the sidebar chat to help out. Honestly save yourself the headache and your money and file with anyone else besides Turbotax. Turbotax has no answers and refuses to even help. Now on to 2022 tax season, still waiting on replacement check for federal from TPG and had to threaten with my legal team to even get what I got after months of little to no response. As of today I'm still not sure how to fix this if it even can. It was until 2022 I finally was able to see someone had "refilled" after I had. The only answer I ever got was 'We show no reason or errors for you to have had $2000 withheld from you.'. Spent several days emailing back and forth and several hours on the phone with customer care. However I only received $4 out of the $2,004. Finally I got a notification saying my federal $2,004 was finally deposited. I got my state back within a week which was awesome! Then sometime goes and goes and goes. Long story short, 2021 I filed with ease(so I thought). 2022 tax season was the last straw with this fraudulent company and their thievery partner TPG. I've been using TurboTax for the better of 5 years.
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